Shipping policy

SHIPPING POLICY

California Shop Diesel
Operated by California Diesel MFG LLC

43064 Blackdeer Loop, Suite A
Temecula, CA 92592
United States

Phone: (951) 234-1022
Email: shop@california-diesel.com

ORDER PROCESSING

Orders are processed during our normal business days, excluding weekends and holidays.

Processing time and shipping transit time are separate.

Certain products may require additional processing time because of availability, inspection, testing, rebuilding, programming, special ordering, or other product-specific requirements.

If a product has a specific lead time, we may disclose that estimated lead time on the product page, during checkout, in the order confirmation, or through direct communication with the customer.

We make reasonable efforts to ship orders within any timeframe communicated to you.

If we are unable to ship within an applicable promised timeframe, we will handle the delay and any cancellation or refund rights in accordance with applicable law.

SYSTEM OUTAGES, PLATFORM INTERRUPTIONS & ORDER ACCESS

California Shop Diesel relies on third-party technology and service providers, which may include ecommerce platforms, payment processors, hosting and infrastructure providers, shipping systems, communications providers, applications, and other technology services.

Technical failures, outages, maintenance, cybersecurity incidents, service interruptions, account-access restrictions, synchronization failures, or other events outside our reasonable control may temporarily prevent or delay our ability to access, review, confirm, process, fulfill, or communicate regarding an order.

If an order or payment is received during such an interruption, processing and fulfillment may be delayed until we regain reasonable access to the systems and information necessary to verify and process the transaction.

A payment authorization, payment confirmation, automated email, or other automated system notification does not by itself mean that an order has been reviewed, processed, or shipped.

Once access is restored, we will make reasonable efforts to identify and process affected orders as promptly as practicable.

If an affected order cannot be fulfilled within an applicable promised shipping period, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

California Diesel MFG LLC is not responsible for delays caused solely by third-party platform or technology failures outside our reasonable control, except to the extent responsibility cannot be excluded or limited under applicable law.

Nothing in this section limits a customer's right to receive merchandise purchased and paid for, or an applicable refund or other remedy where required by law.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout or otherwise communicated before completion of the order.

Shipping rates may depend on destination, package dimensions, weight, carrier, service level, insurance, special handling requirements, and other shipping requirements.

Any shipping promotion, including free shipping, applies only according to the terms stated with that promotion.

SHIPPING METHODS & CARRIERS

We may use UPS, FedEx, USPS, DHL, freight carriers, or other appropriate transportation providers depending on the product, destination, service selected, and shipping requirements.

Availability of particular carriers and services may vary.

Selecting or paying for expedited shipping generally affects carrier transit time after an order has been processed and transferred to the carrier.

Expedited shipping does not necessarily reduce product preparation or processing time unless expressly stated otherwise.

DELIVERY ESTIMATES

Delivery and transit dates displayed at checkout, provided by a carrier, or otherwise communicated to customers are estimates unless we expressly guarantee a particular delivery date in writing.

Carrier transit times may be affected by weather, transportation disruptions, holidays, customs, natural disasters, labor disruptions, incorrect addresses, system interruptions, or other circumstances outside our reasonable control.

We will comply with applicable legal requirements concerning shipment delays, cancellation rights, and refunds.

Customers requiring a product by a specific date are encouraged to contact us before ordering.

ORDER TRACKING

When tracking information is available, it will generally be provided after an order has shipped.

Carrier tracking systems may require additional time before tracking information becomes active or displays movement.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipments.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please verify the recipient name, company name where applicable, street address, apartment or suite number, city, state or province, postal code, and country before submitting your order.

If you discover an address error, contact us immediately at shop@california-diesel.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

INCORRECT OR INCOMPLETE ADDRESSES

If a shipment is returned because the customer supplied an incorrect or incomplete address, refused delivery without authorization, or failed to claim or receive the shipment, the customer may be responsible for reasonable additional shipping costs associated with reshipping the order, to the extent permitted by applicable law.

Any eligible refund will be handled according to our Return & Refund Policy.

DAMAGED SHIPMENTS

Please inspect your shipment promptly upon delivery.

If a package arrives visibly damaged, photograph the exterior packaging, shipping label, internal packaging, and damaged product before discarding any materials.

Please retain all packaging and the product while the claim is being evaluated.

We will evaluate the claim and provide an appropriate remedy when applicable.

LOST OR MISSING SHIPMENTS

If tracking information indicates that a shipment is delayed, lost, or experiencing a carrier issue, please contact us so that we can assist in investigating the shipment.

A carrier investigation may be required before a lost-package claim can be resolved.

If an order is determined to have been lost before proper delivery, we will handle the order in accordance with applicable law and the circumstances of the shipment.

PACKAGES MARKED DELIVERED

If carrier tracking shows that a package was delivered but you cannot locate it, please check the delivery location, surrounding property, household members, employees, neighbors where appropriate, building management, mailroom, reception area, and other reasonable delivery locations.

You should also contact the carrier when appropriate.

Please contact us promptly if the package remains missing so that we can assist in reviewing available tracking and delivery information.

A carrier investigation or additional documentation may be required before a resolution can be determined.

SIGNATURE REQUIREMENTS

We may require a signature upon delivery for certain orders based on product value, destination, fraud-prevention considerations, carrier requirements, or other circumstances.

Customers are responsible for making reasonable arrangements to receive shipments requiring a signature.

REFUSED DELIVERIES

Please do not refuse a shipment as a method of returning an order unless instructed to do so by California Shop Diesel.

A refused shipment may incur carrier return charges or other costs.

Unauthorized refused shipments will be handled under our Return & Refund Policy, and reasonable shipping or return charges may be deducted from an otherwise eligible refund to the extent permitted by applicable law.

INTERNATIONAL SHIPPING

International shipping availability varies by destination and product.

International customers are responsible for ensuring that products may lawfully be imported into their destination country.

Unless expressly included in the amount collected at checkout, customers are responsible for applicable import duties, customs charges, brokerage fees, taxes, and other charges assessed by the destination country or carrier.

Customs processing may cause additional delays outside our control.

Nothing in this section limits mandatory consumer rights applicable in the customer's jurisdiction.

CUSTOMS & IMPORT RESTRICTIONS

Certain products may be restricted from shipment to particular countries or jurisdictions.

We reserve the right to decline or cancel an order that cannot lawfully or reasonably be shipped to its destination.

If we cancel an order before shipment because the product cannot be shipped to the destination, amounts collected for the canceled merchandise will be refunded as required by applicable law.

COMMERCIAL, WHOLESALE & FREIGHT ORDERS

Large, wholesale, commercial, palletized, or freight orders may be subject to separate shipping arrangements.

Freight charges, delivery requirements, insurance, inspection procedures, and other shipping terms may be communicated separately.

Customers receiving freight shipments should inspect the shipment carefully and note visible damage or shortages on the carrier's delivery documentation before signing whenever reasonably possible.

CORE RETURNS

Shipping of cores back to California Shop Diesel is governed by the applicable core-return terms and our Return & Refund Policy.

Unless otherwise expressly stated, customers are responsible for properly packaging returned cores to prevent leakage, contamination, loss of components, or damage during transportation.

Core-return shipping costs and any prepaid labels will be handled according to the terms applicable to the particular product or transaction.

RETURNS

Shipping associated with product returns is governed by our Return & Refund Policy.

Customer-error returns, including incorrect application selection or change of mind, may require the customer to pay return shipping and may be subject to the applicable 15% restocking fee.

Products should not be returned without first obtaining return authorization.

DELAYS OUTSIDE OUR CONTROL

Carrier disruptions, severe weather, natural disasters, customs delays, government actions, transportation interruptions, labor disruptions, widespread telecommunications failures, third-party system outages, and other circumstances outside our reasonable control may affect order processing or delivery.

California Diesel MFG LLC is not responsible for the independent acts, omissions, outages, or delays of carriers and third-party service providers to the extent permitted by applicable law.

Nothing in this provision eliminates any statutory obligation we may have concerning shipment, cancellation, refund, or delivery.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes in our operations, carriers, shipping services, technology providers, or applicable requirements.

The current version will be posted on our website.

California Shop Diesel
Operated by California Diesel MFG LLC

43064 Blackdeer Loop, Suite A
Temecula, CA 92592
United States

Phone: (951) 234-1022
Email: shop@california-diesel.com